At OrthoFit Footwear, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a 30-day money-back guarantee, no questions asked. Here's how our return policy works:

Order Processing and Cancellation: All orders are promptly processed for shipment from our warehouse the same day. Should you need to cancel an order, please ensure to contact our customer service department for confirmation.

Right of Withdrawal: As a consumer, you have the right to withdraw from the contract within a period of 30 days without providing any reasons. The withdrawal period commences the day after you, or an authorized representative, receive the product from us.

Handling of Products During Withdrawal Period: During the withdrawal period, we ask that you handle the product and its packaging with care. You may unpack or use the product only to the extent necessary to assess whether you wish to keep it. If you decide to exercise your right of withdrawal, please return the product to us with all delivered accessories and, if reasonably possible, in its original condition and packaging.

Notification and Return Process: To exercise your right of withdrawal, please notify us within 30 days of receiving the product. You can do this by writing to us or sending an email to support@orthofit-footwear.com. Once you have informed us of your decision to withdraw, please return the product within 30 days. It is essential to provide proof of return, such as a shipping confirmation.

Incorrect or Damaged Items: If you receive the wrong product or if an item arrives damaged, please reach out to us at support@orthofit-footwear.com. Simply send us a picture of the wrong or damaged item along with your order number. We will promptly assess the situation and, if necessary, provide you with a free replacement.

Exceptions to Returns and Exchanges: We do not accept returns or exchanges under the following circumstances:

• The item is damaged due to reasons other than our error.
• The item has been altered or is not in its original and saleable condition.
• The item is not returned in its original packaging.

At OrthoFit Footwear, we value your satisfaction and stand behind the quality of our products. If you have any questions or concerns regarding our return policy or your order, please do not hesitate to contact us.

Thank you for choosing OrthoFit Footwear.

Sincerely,

OrthoFit Footwear Team